State Farm® Insurance Agent Brad Sutter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carol N
August 25, 2025
5
out of
5
rating by Carol N
"The Brad Sutter State Farm Insurance Agency staff, and Mila Callado in particular, were highly professional in their efforts to provide me with insurance policies that meet my needs. Their friendly approach made me feel welcome and at ease. Mila was knowledgeable regarding the products that State Farm offers. In a short time she sent me quotes and followed up to answer all my questions thoroughly. I contacted the Brad Sutter Agency at the recommendation of a longtime friend and I would be pleased to recommend them as well."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! I really appreciate the nice words about Mila and you are correct, highly professional to meet your exact needs for auto insurance, home insurance and Life Insurance. Absolutely call us with any questions or needs that you have. I want to make sure you are taken care of and very satisfied. Brad S Sutter State Farm Insurance Agency Hoffman Estates, IL"
Jeff McCullough
August 19, 2025
5
out of
5
rating by Jeff McCullough
"Mila helped me with policy changes on my vehicles. She is always very responsive and helpful. She’s the best!"
We responded:
"Thank you for the nice words Jeff. Mila is great and really cares for our wonderful policyholders from which you are one of them. We always want to make sure you come away very satisfied with how we take care of you and your insurance needs. Please let us know whenever you need anything. Thanks so much for being with our office. Brad Sutter State Farm Agency Hoffman Estates, IL"
Ellie Stocking
August 12, 2025
5
out of
5
rating by Ellie Stocking
"My husband and I had a wonderful experience with Mila- we are first time home buyers and she spent a lot of time answering our questions and making sure we understood our home/auto insurance. She is very helpful and reliable!"
We responded:
"Hi Ellie, first of all, congratulations on your new home and being a first time homebuyer. I think everyone who is lucky enough to buy their own home remembers the thrill of that day and the pride of ownership. Thank you for the nice words about Mila. Mila has a lot of experience and the desire to make sure you get just the right coverage. I'm so happy that you are with our office and if you have any questions about Life Insurance to cover the mortgage, we're here to explain all the different types from inexpensive to the more expensive with other benefits down the road. Please let us know of anything you need and we'll be here to take care of you. Brad S Sutter State Farm Insurance Agency Hoffman Estates, IL "
Barbara McNamara
August 7, 2025
5
out of
5
rating by Barbara McNamara
"I am a first time homebuyer and Mila was great to work with. Brad's insurance agency came highly recommended and they did not disappoint!"
We responded:
"Thank you so much Barbara for your review. I always want to make sure your needs are taken care of when it comes to auto insurance and your Condo Insurance. If there is anything you ever need, please feel free to call. Thanks so much for being in our office. Brad Sutter State Farm Agency Hoffman Estates, IL"
Chaitanya G
August 6, 2025
5
out of
5
rating by Chaitanya G
"I have an excellent experience working with Mila! They are incredible prompt, professional and always go the extra mile to make sure everything is clear and taken care of quickly. Whether it’s answering questions, providing quotes. I truly appreciate the quality of service and peace of mind they provide. Highly recommend!"
We responded:
"We’re honored by your positive feedback Chaitanya! We look forward to continuing to provide you with great service! Mila has received a lot of positive feedback along with all the others in my office. We want to make sure you get the right amount of insurance to meet your needs. If there is anything else we can do for your insurance needs, just let us know! Brad Sutter State Farm Agent Hoffman Estates, IL"
Tim W
August 1, 2025
5
out of
5
rating by Tim W
"I recently had an exceptional experience with this Allstate insurance agency and felt compelled to share my review. I initially reached out to their office to inquire about transferring my home, auto, and umbrella policies to them, as I already had my personal articles policy with their agency. From the moment I called, I was connected with Grace, who was incredibly helpful and knowledgeable. Grace spent over an hour on the phone with me, patiently walking me through the process and fine-tuning my policies to ensure they met my needs perfectly. Her expertise and attention to detail made the entire experience seamless and stress-free. The process of switching my policies was remarkably easy, thanks to the agency’s clear communication and streamlined approach. The level of service I received was outstanding—Grace and the team were communicative, professional, and genuinely cared about getting things right for me. I highly recommend this Allstate agency to anyone looking for top-notch insurance service. Thank you, Grace, for making this such a positive experience!"
We responded:
"Thank you for taking the time to share your thoughts! Thank you for being with our State Farm Insurance Agency. Grace does a great job and truly cares to give her policyholders just the right coverage on auto insurance, home insurance,, Personal Liability Umbrella Policies and Life Insurance Policies. I'm so happy to have you in our office and always feel free to call us for anything you need or any questions you have. Brad Sutter State Farm Insurance Hoffman Estates."
Karen C
July 17, 2025
5
out of
5
rating by Karen C
"Mila is wonderful to talk to!"
We responded:
"We’re honored by your positive feedback! Thank you so much about the kind words about Mila. She cares so much for our wonderful policyholders and wants the best coverage for the right price on auto insurance, home and renters insurance, life insurance and others. Thank you so much for being with our office. Anything you need, please never hesitate to let us know. Brad Sutter"
Suzanne Bullard
July 13, 2025
5
out of
5
rating by Suzanne Bullard
"Have had insurance 16 yrs with unnamed company policy for 2021/2022 need to take out a loan....so I went to State Farm what a new world...Brad Sutters office agent Mila Navarro the BEST she explained every line of auto and home owners policy...so reasonable cant say enough.....if you need or looking to switch please consider this agent."
We responded:
"Hi Suzanne, thank you so much for the kind words. We love insuring our neighbors in the Hoffman Estates, Inverness, Barrington and South Barrington communities. I'm so happy we could help you with your auto insurance and homeowners insurance needs. If there is anything you need, always feel that you can call on us."
Lana Meltzer
June 30, 2025
5
out of
5
rating by Lana Meltzer
"Shauna was wonderful and helped with everything I needed! Great experience."
We responded:
"Thank you for reviewing our State Farm office! Shauna was new to the insurance industry when I hired her. I could see she had a great heart and attitude in serving our wonderful policyholders. Thank you Lana for being with our office. Let us know if you ever need anything. Brad Sutter"
Connie Cacy
June 27, 2025
5
out of
5
rating by Connie Cacy
"The young lady I spoke to was very polite and professional. I was very impressed by her ability to answer my questions about the different types of insurance I was looking for. I believe her name was Shauna Zander and I would recommend her to anyone who was looking for insurance!"
Mindy Luvsandorj
June 24, 2025
5
out of
5
rating by Mindy Luvsandorj
"Very helpful with what I needed on my car insurance"
We responded:
"Hi Mindy, thank you for reviewing our State Farm office! We love to take care of our valued Policyholders for auto insurance, home insurance, life insurance, and array of other products. I always like to assess what is needed and get the exact solution for the need. Thank you so much for being with our office. Anything you need, never hesitate to call, email or text. Brad Sutter"
Janina
April 26, 2025
5
out of
5
rating by Janina
"We have been cooperating with State Farm for 26 years and our whole family is very satisfied, there is always nice service, this is a company that helps a lot in dealing with all matters, thank you Mrs. Bożena from the office in Schaumburg who is always nice, cordial in everything, very helpful, thank you again with all due respect, Tomasz Janina Sitko, we highly recommend State Farm 👍❤️"
We responded:
"We appreciate your review! Thank you Janina for the kind words and the 26 years with State Farm. Anything you need, please always feel free to call. Brad Sutter"
kelly kolk
April 8, 2025
5
out of
5
rating by kelly kolk
"Special thank you to Laurie Baldino!!!! She really took care of us on damage from storm and hail from our 2023 claim. Finally after dealing with a lot of phone calls she really came through for us. She was on top of it and really gave us the time and care a customer would want. Fantastic job Laurie and many thanks!!! Khris and Kelly Kolk"
We responded:
"We’re thankful for your feedback! Thank you for the kind words about Laurie. Laurie loves to take care of you and our policyholders and really happy that you're happy. Let me know if I or we can ever do anything for you. Thanks so much for being in our office. Brad Sutter"
Joyce Criel
March 20, 2025
5
out of
5
rating by Joyce Criel
"I've been with state farm my entire adult life, I've always been able to reach them when I need help, I'm completely satisfied with them"
We responded:
"Thank you for your 5-star review! My goal for you as my valued policyholder is to be taken care of and to be completely satisfied. Thank you so much for being in our office. Brad Sutter"
Daniella Hoffman
February 21, 2025
5
out of
5
rating by Daniella Hoffman
"Mila was great. Fast and easy. Thanks!"
We responded:
"We’re honored by your positive feedback! I'm so happy that Mila was able to help you with our insurance needs. Mila is one who is very knowledgeable and also really cares to take care of our incredible policyholders! If there is anything else we can do for your insurance needs, just let us know! Brad Sutter"
Leanne Rodriguez
February 18, 2025
5
out of
5
rating by Leanne Rodriguez
"We recently switched to State Farm after shopping around to try and help lower our insurance costs. We got an advertisement in the mail from Brad Sutter/State Farm. We decided to reach out and we are really glad we did. I was in contact with Mila and she is so wonderful. She was so nice and helpful and always very quick to respond to my emails. She made the switch go so smoothly and explained everything we needed to know in detail and bonus we did save quite a bit as well. If you’re looking to make the switch for your insurance needs I highly recommend Brad Sutter and Mila at State Farm."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. I agree with you in regards to Mila. She is knowledgeable and cares about our wonderful Policyholders. Anything you need, please let us know. Brad Sutter"
Reginald Terry
January 27, 2025
5
out of
5
rating by Reginald Terry
"Funny,I always call the wrong office looking for Mila..Despite that whomever answers phone are very,very pleasant each time...Mila is always professional and informative about my insurance needs.Thanks Mila and State farm for taking care of my insurance needs. Best Regards, Reggie and Latoiya Terry"
We responded:
"Thank you for your 5-star review! Never need to be sorry Reginald. My Offices in Schaumburg and Hoffman Estates can both take care of you. Mila is extremely knowledgeable and caring for our treasured policyholders. Thanks so much for being with our office. Brad Sutter"
Johny Pesantes
January 26, 2025
5
out of
5
rating by Johny Pesantes
"La gente muy amable y eficiente ,,,me die Ron una covertura de seguro para mi negocio y carro a mi conveniencia ( Mila )"
We responded:
"Muchas gracias Johny! Brad Sutter"
Incredible Person
January 16, 2025
5
out of
5
rating by Incredible Person
"An outstanding agency! They provide excellent service, are incredibly friendly, and always prioritize their clients' best interests. Grace, our agent, has been managing all of our family's insurance needs—home, cars, etc.—for nearly ten years. We've been extremely satisfied with our experience and highly recommend them!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. I agree with you about Grace. Grace sincerely cares for our policyholders and takes it very personal that everyone she works with is properly covered, not too much or too little. If you ever have any questions or need assistance, we’re here to help! Brad Sutter"
David Robbins
January 14, 2025
5
out of
5
rating by David Robbins
"I've dealt with many agencies and of course pricing is important but having an accessible agent and office is very important. But I did save a tremendous amount on all my policies coming back to State Farm after likely 20 years away. Brad is the best around and his office makes him look better!"
We responded:
"Thank you David for reviewing our State Farm office! Thank you for the kind words as well. One thing is for sure, I try my best to do the best but my incredible staff is so well prepared and equipped that they make my life much easier. I really appreciate having you in our office. Anything you ever need, please let me (us) know. Brad Sutter"
Jonse Perez
December 30, 2024
5
out of
5
rating by Jonse Perez
"Excelente atención al cliente, les recomiendo hablar con Mila, muy buena asesora"
We responded:
"Muchas gracias Jonse. Brad Sutter"
Bodhi Wave
December 28, 2024
5
out of
5
rating by Bodhi Wave
"Mila has helped me out a few times navigating my difference insurances, and in helping understand what they all mean. It also helps that she is super prompt and thorough."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Mila is wonderful and really cares about our valued policyholders. If there is anything else we can do to help, please let us know! Brad Sutter"
Bogdan T
December 27, 2024
5
out of
5
rating by Bogdan T
"We are incredibly grateful to have Grace as our State Farm agent! From the moment we started working with her, she has consistently gone above and beyond to ensure that our car and home insurance needs are met with care and efficiency. Grace is not only knowledgeable but also genuinely kind and approachable. She takes the time to thoroughly explain all our options and ensures we feel confident in our choices. Whether it's answering our questions or proactively checking in to see if there are new opportunities to save, Grace is always a step ahead. Her professionalism and dedication are unmatched. She makes us feel valued and protected, which is exactly what we were looking for in an insurance agent. We wholeheartedly recommend Grace to anyone looking for top-notch service and peace of mind with their insurance needs. Thank you, Grace, for being such a trustworthy and outstanding agent!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! I get a lot of wonderful comments about the work Grace does in going above and beyond. If there is anything I or my staff can do for you, please let us know. Brad Sutter"
Yami Callado
December 21, 2024
5
out of
5
rating by Yami Callado
"Mila, amazing person who goes above and beyond and shes very patient and understanding with all my concerns with my account. Thank you for your outstanding work and always on time on everything I ask for."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Brad Sutter"
Adrian Wrzodak
December 19, 2024
5
out of
5
rating by Adrian Wrzodak
"Grace has been my State Farm agent for me and my wife for years. She always took care of us, and made sure our plans stay up to date and without worries of overpaying."
We responded:
"Hi Adrian, thanks so much for the feedback of our experience. I am very thankful to have Grace. She cares and really wants to do the best for you. Thanks so much for being with our office. Brad Sutter"